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ii ABSTRACT This Master’s thesis sought to assess and analyse customer satisfaction with service delivery of mobile telecommunication networks (MTNs) within Ghana customer satisfaction as a dependent variable in the services banking industry. Keywords: CRM,Customer Satisfaction, Banking Industry, Services Marketing, Jordan. 1-INTRODUCTION Generally speaking, all businesses and particularly financial institutions have been affected to some degree in what is happening in the global market place The conclusion from this study is that Customer satisfaction can lead to higher rates of retention of the Kenyan bank customers. Recommendations based on the findings were made to the Kenyan banks which if implemented will enhance the satisfaction of the bank customers as well as improve customer retention rates. 1 CHAPTER ONE: INTRODUCTION
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Customer Satisfaction in Banking Sector: In line with Tsoukatos and Rand (), customer satisfaction is a key to long-term business success. To protect or gain market shares, organizations need to outperform competitors by offering high quality product or service to ensure satisfaction of customers. In proportion to The conclusion from this study is that Customer satisfaction can lead to higher rates of retention of the Kenyan bank blogger.com light of the above discussion, it can be surmised that the need to develop consumer trust and confidence through satisfaction holds a significant position in the determination of the success of a bank Customer satisfaction in the banking industry in · Total of cutomers of the major banks in North Cyprus have been surveyed. Empirical analysis are carried out by SPSS Empirical results reveal that Cutomer satisfaction in the banking sector depends on good and firm relations, building trust between customers and bank emloyees for the case of North Cyprus
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ii ABSTRACT This Master’s thesis sought to assess and analyse customer satisfaction with service delivery of mobile telecommunication networks (MTNs) within Ghana · Customer satisfaction in the banking sector a comparative study of SBI and HDFC: Researcher: Gauba, Ritika: Guide(s): Mishra, R C: University: Uttarakhand Technical University: Completed Date: Abstract: Banking is a service industry, and therefore, the quality of customer service plays a pivotal role in the prosperity Title: Service Quality & Customer Satisfaction: A case of Banking Sector” Level: Final thesis for Master of Business Administration in Business Management Author: Sara Qadeer Examiner: Akmal Haider Supervisor: Dr. Maria Fregidou-Malama Aim: The aim of this research is to analyze the impact of service quality on customer satisfaction
The conclusion from this study is that Customer satisfaction can lead to higher rates of retention of the Kenyan bank blogger.com light of the above discussion, it can be surmised that the need to develop consumer trust and confidence through satisfaction holds a significant position in the determination of the success of a bank Customer satisfaction in the banking industry in Saxena Introduction Aiming for the customer satisfaction is the most challenging task in every organization. Through the satisfied customers ‚ a firm an easily measure the effectiveness of the business‚ its potential and position in the industries ‚ and the areas that are needed to polish and improve. Keeping the trust of a customer is not This thesis has that the most influential service shown Studies on service quality have focused on the banking industry (Khan & Fasih ; Kaura, et al.,, airline industry ) (Lubbe, Douglas, & customer satisfaction was focused ondeveloped countries
Thesis of Customer Satisfaction in Fast Food. Background Customer satisfaction‚ a business term‚ is a measure of how products and services supplied by a company meet or surpass customer expectation. It is seen as a key performance indicator within business and is part of the four perspectives of a Balanced Scorecard customer satisfaction as a dependent variable in the services banking industry. Keywords: CRM,Customer Satisfaction, Banking Industry, Services Marketing, Jordan. 1-INTRODUCTION Generally speaking, all businesses and particularly financial institutions have been affected to some degree in what is happening in the global market place This report especially focus on Customer Service Quality and Product Promotion Strategy on retail banking The general purpose of the study is to investigate the impact of electronic banking on customer satisfaction in Guarantee Trust bank blogger.comcial banks‟ customer centered business.) from the year in the subject Business economics - Business Management,
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